The Decision Making Unit
The DMU is the group of people who jointly make a purchasing decision. In B2B this is rarely one person: there is a problem owner, an economic buyer, a user and often a technical or legal gatekeeper.
Recognising roles
Job titles say little about influence. An operations manager may steer the decision while the director formally signs off. So map roles, not just titles.
Who to approach first
Start with the person who experiences the problem daily, and make sure your message still holds up when that person forwards it internally to the budget holder.
Direct verder
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